Terms of service

Last updated: June 2026

---

OVERVIEW

This website is operated by Charcoal Pyramid IP, LLC. Throughout the site the terms "we," "us," and "our" refer to Charcoal Pyramid IP, LLC. By visiting our site and purchasing our products you agree to the following terms and conditions.

We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of the site following any changes constitutes your acceptance of those changes.

---

SECTION 1 — ONLINE STORE TERMS

By agreeing to these Terms of Service you confirm that you are at least 18 years of age, that you reside in the United States, and that you have provided accurate and complete information during checkout.

You may not use our products for any illegal or unauthorized purpose. You must not transmit any worms, viruses, or any code of a destructive nature through your use of our service.

---

SECTION 2 — PRODUCTS

All products are subject to availability. We reserve the right to discontinue any product at any time.

We have made every effort to display the colors and images of our products accurately. We cannot guarantee that your device display will accurately reflect the actual color of the product.

We reserve the right to limit the quantities of any product or service that we offer. Product descriptions and pricing are subject to change at any time without notice.

---

SECTION 3 — PRICING AND PAYMENT

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue a product or service without notice at any time.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the service.

All purchases are processed through Shopify Payments. We accept major credit cards and Shop Pay. Payment is due at the time of purchase.

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order at our discretion.

---

SECTION 4 — SHIPPING

We ship to addresses within the United States only. Orders are typically processed and shipped within 3-5 business days. Delivery times are estimates and are not guaranteed.

Shipping rates are calculated at checkout based on order weight and destination. Free shipping is available on qualifying orders as indicated on our website.

We are not responsible for delays caused by the carrier, weather, or circumstances outside our control. Risk of loss and title for all products pass to you upon delivery to the carrier.

---

SECTION 5 — RETURNS AND REFUNDS

Our Return and Refund Policy is incorporated into these Terms of Service by reference and can be found at charcoalpyramid.com. Please review our Return and Refund Policy before making a purchase.

---

SECTION 6 — INTELLECTUAL PROPERTY

All content on this website — including but not limited to text, graphics, logos, images, product designs, and the Charcoal Pyramid brand name — is the property of Charcoal Pyramid IP, LLC and is protected by applicable intellectual property laws.

The Charcoal Pyramid firestarter is protected by United States utility and design patents. Unauthorized manufacture, reproduction, or sale of any patented product is strictly prohibited and will be pursued to the fullest extent of the law.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or products without our express written permission.

---

SECTION 7 — PRODUCT USE AND SAFETY

Our products involve fire and combustible materials. By purchasing and using Charcoal Pyramid firestarters you agree that:

- You will use the product only as directed
- You will keep product away from children and pets
- You will use the product only in appropriate outdoor grilling environments
- You will follow all applicable fire safety guidelines in your area
- You assume all risk associated with the use of fire-related products

Charcoal Pyramid IP, LLC is not responsible for any injury, damage, or loss resulting from improper use of our products.

---

SECTION 8 — DISCLAIMER OF WARRANTIES

Our products are provided "as is" without any warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the product will meet your specific requirements or that results will be uninterrupted or error-free.

---

SECTION 9 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Charcoal Pyramid IP, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid for the product giving rise to the claim.

---

SECTION 10 — INDEMNIFICATION

You agree to indemnify and hold harmless Charcoal Pyramid IP, LLC and its owner, officers, and agents from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

---

SECTION 11 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions.

Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Fulton County, Georgia.

---

SECTION 12 — PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy at charcoalpyramid.com.

---

SECTION 13 — CONTACT

Questions about these Terms of Service should be sent to:

Charcoal Pyramid IP, LLC
john@charcoalpyramid.com
www.charcoalpyramid.com
Atlanta, Georgia